Return requests must be made within 30 days of receiving your order.
Any return requested after 30 days of delivery will be denied.
2. Return Conditions:
You must have all original packaging and materials that the item was shipped in and with to be authorized for return.
All items must be returned in NEW, unused condition, in original packaging with all documents and accessories intact.
Items will be inspected upon receipt. Any missing or damaged items will have the cost of replacement deducted from your refund.
3. Refund Process:
Refunds on authorized returned items may take up to 30 days once the item has been received back to the manufacturer to allow for inspection and credit memo issuance.
Refunds will be issued less any fees incurred in fulfilling your order, including but not limited to:
Original Actual Shipping Costs: Even if shipping was free on orders over $50, this cost will be deducted from your refund if you decide to return the product.
Return Shipping Costs: Return shipping is at your expense and arrangement. You must provide tracking numbers for the returned items.
In some cases, we can arrange return shipping for you, but the cost will be deducted from your final refund.
Restock Fees: Restock fees is 25% of the item’s value will be deducted. The minimum restock fee on lower-value orders will be $15.
4. Specific Conditions & Exclusions:
Damaged Items: If you receive your item damaged, you must contact us within 72 hours of delivery to report the damages to be considered for damage upon delivery.
If the package is refused at delivery: the customer will still be responsible for the 15% restocking fee plus shipping fees as with any regular return.
Ineligible Returns:
Installed items, bedding, slings, and wearable products are ineligible for return due to hygiene reasons.
Items under $25 are non-returnable. The No Return policy on low-price items is implemented due to the high cost of accepting returns on items under $25.
Custom-Built Items: Custom-built items made to non-standard specifications are ineligible for return and may incur a 25% cancellation fee if the cancellation is available at the time of request.
Return Window: All items returned must be received back to the appropriate manufacturer within 30 days after return authorization, after return authorization expires and the return will be rejected.
Order Cancellations: Orders already in fulfillment status are subject to a cancellation fee 10%. If order is shipped out, it will go to “If the package is refused at delivery”.
5. Rejection of Returns:
In the event that you return an item with obvious signs of use or damage, we reserve the right to reject your return.
If the return is rejected as mentioned above, you will be responsible for the cost to ship the item back to you. If return shipping is not paid within 7 days, the item will be disposed of.
